Shipping policy
UK Standard delivery is currently £5 per order. Available services, the final delivery charge, expected delivery times and any postcode exclusions or additional charges are shown before you order. Consumer-facing prices include VAT where payable. Orders and refunds are processed in pounds sterling (GBP).
We aim to dispatch in-stock orders within 3–4 working days after receipt of your order and successful payment authorisation, or approval of agreed credit arrangements for school/business orders. Weekends and UK public holidays are excluded. This is a dispatch estimate, not a guaranteed arrival date. Pre-order availability and any different arrangements will be stated before purchase.
We normally use Royal Mail or an appropriate parcel carrier. A signature may be required depending on the order and service. We cannot currently deliver to PO Box or BFPO addresses.
If an item becomes unavailable, we will contact you to explain your options. We will not substitute a materially different product without your agreement. Where we cannot supply goods, any payment taken will be refunded without undue delay. We will seek agreement to materially revised delivery arrangements. If we choose to split an order, there is no additional delivery fee; charges for separate shipments you request must be agreed in advance.
